White-Glove Care for Fine Floors — Rug & Carpet Specialists in Naples
White-glove cleaning and preservation for fine carpets, oriental and antique rugs, and delicate fibers — performed with museum-level care in Naples' most distinguished homes, by appointment.
Care Measured in Decades, Not Appointments
For eighteen years, Castellane has been the quiet name Naples' house managers, designers, and estate attorneys keep in their first page of contacts. We clean and preserve the floors that anchor serious rooms — hand-knotted wool, silk, antique dyes, fine broadloom — using methods chosen fiber by fiber and documented piece by piece. The work is unhurried, the crews are permanent staff, and the results are why our clients rarely need to look elsewhere again.
- ✓Permanent, uniformed staff — never day labor
- ✓Every piece photographed and condition-noted
- ✓Methods matched to fiber, dye, and age
- ✓Fully insured for pieces of consequence
Four Disciplines We Never Compromise
Identify Before Touching
Fiber, dye, foundation, and age assessed — and tested — before any method is chosen. Silk is not wool; 1920 is not 2020.
The Gentlest Effective Method
From hand-washing to controlled extraction, we use the least aggressive process that achieves a flawless result.
Document Everything
Condition reports, dye-stability notes, and photography accompany every piece — a provenance file for your floors.
Discretion Throughout
Scheduled through your house manager, badged staff, quiet equipment, and no mention of our clients — ever.
The Full Discipline of Fine Floor Care
Each engagement begins with a consultation — at your residence or in our Fifth Avenue studio.
Where Other Cleaners Decline, We Begin
Silk Herizes. Century-old Sarouks with vegetable dyes. Viscose that water-spots if you look at it wrong. These are the pieces that make ordinary carpet cleaners politely suggest someone else — and they are precisely our work. Our studio practices hand-washing, controlled drying, and dye stabilization refined over thousands of fine pieces, and our principal personally reviews every rug of consequence before and after treatment.
- ✓Hand-washing in our climate-controlled studio
- ✓Dye-stability testing on every antique piece
- ✓Fringe, selvedge & foundation repairs arranged
- ✓Principal-reviewed before return
Rooms We Keep Beautiful
A glimpse of the estates and pieces under Castellane's seasonal care.
Trusted With the Irreplaceable
The Tabriz in our foyer came back from Castellane looking the way I remember it in my mother's house forty years ago. They documented every step, handled it like the heirloom it is, and returned it precisely on the promised day. One trusts them with things that cannot be replaced.
They maintain the carpets and rugs across both our Naples residences on a seasonal schedule we never have to think about. The crew arrives when the house manager expects them, works quietly, and leaves each room photographed and perfect. Utterly professional, utterly discreet.
A caterer's misfortune met our silk Heriz two days before a charity dinner. Castellane sent their principal within hours, stabilized the stain on site, and finished the work in their studio in time for the event. The rug is flawless. So was their composure.
What Every Engagement Carries
Condition Report
Written notes and photography before and after every treatment — your piece's provenance file grows with us.
Padded Transport
Studio pieces travel rolled, wrapped, and padded in our own vehicles — never a courier, never folded.
Insurance of Consequence
Coverage written for fine and antique pieces specifically, with documentation your insurer will accept.
Punctuality as Policy
Visits scheduled to the half hour and kept. Your house runs on time; so do we.
Gentle Chemistry
pH-balanced, residue-free solutions safe for natural dyes, children, pets, and Gulf air.
Seasonal Reminders
We track each piece's care cycle and quietly propose the next visit — nothing slips.
Asked in the Finest Rooms
Can antique rugs truly be cleaned safely?
Yes — with the right restraint. Every antique piece is dye-tested first, washed by hand in our studio with controlled water temperature and pH, and dried flat under managed airflow. Where a piece is too fragile to wash, we say so and recommend conservation instead.
Do you work through house managers and designers?
Constantly — most of our engagements are scheduled by house managers, estate staff, or interior designers. We coordinate access, keys, and timing through whomever runs your household, and bill however your office prefers.
What happens if a piece needs repair, not just cleaning?
We stabilize and document the issue, then arrange fringe, selvedge, or foundation work with the master weavers we've vetted over eighteen years. One point of contact; museum-grade results.
Are you insured for high-value pieces?
Fully — our coverage is written specifically for fine and antique textiles, and we provide documentation your insurer and appraiser will accept before any piece leaves your home.
How does the seasonal estate program work?
We build a care calendar around your residence's rhythm — arrival cleans before the season, deep care after, humidity checks for stored pieces. Your house manager approves the schedule once; we handle the rest.
Which communities do you serve?
Naples and its finest neighborhoods — Port Royal, Old Naples, Aqualane Shores, Pelican Bay, Park Shore, Grey Oaks, Mediterra — plus Bonita Springs and select engagements to Palm Beach by arrangement.
Begin With a Consultation
Tell us about your pieces and your household's rhythm. Our principal reviews every new engagement personally.