Business IT Support in Birmingham, AL
Stuck right now? Send a request below or call us. A person in Birmingham picks it up, usually within minutes.
- Answered by a person
- Not a client yet? We'll still help
- 4.9★ on Google
What Happens Next
A Person Picks Up
Your call or request goes to a help-desk technician in Birmingham, not a phone menu or an overseas call center.
We Connect And Look
With your OK, we connect to your computer securely and see the problem for ourselves. No need to describe error messages.
Fixed, Or Someone Comes Over
Most problems are fixed on that first call. If it needs hands on it, we book a visit and tell you when.
What Our Help Desk Fixes
The everyday problems that stop your team working. Tap one to see what we do.
Password & Account Help
Locked out, forgotten passwords and multi-factor codes that stopped arriving. We get people back in and keep their accounts secure.
Get Help NowEmail & Microsoft 365
Missing emails, full mailboxes, shared calendars and Outlook that won't open, for Microsoft 365 or Google Workspace.
Get Help NowPrinters & Scanners
The printer that only works for one person, scan-to-email that stopped, and new printers set up for everyone.
Get Help NowWi-Fi & Internet Problems
Slow or dropping Wi-Fi and dead spots. We find the cause and call your internet provider for you.
Get Help NowNew Employee Setup
Starting someone Monday? Tell us by Friday and their laptop, email and shared files will be waiting. When someone leaves, we lock their accounts that afternoon.
Get Help NowSuspicious Emails & Security Alerts
Clicked a link you shouldn't have? Call right away. We lock things down, check the computer and tell you what happened.
Get Help NowWhat IT Support Costs
Monthly plans are per person, month to month. Not ready for a plan? Pay as you go by the hour.
Help Desk
Per person, per month. Unlimited remote help for small offices.
- Unlimited calls and requests
- Remote fixes in minutes
- Updates and antivirus watched
- New hires set up
Help Desk + On-Site
Per person, per month. Everything remote, plus visits when it needs hands on it.
- Everything in Help Desk
- On-site visits included
- Saturday morning coverage
- Quarterly check-in
Pay As You Go
For businesses that only need help now and then. Billed in 15-minute steps.
- No monthly commitment
- Same help-desk team
- On-site visits quoted up front
A Help Desk That Knows Your Office
Quennell started as a two-person help desk for a handful of downtown law and insurance offices. We've grown, but the idea hasn't changed: when someone in your office is stuck, they should reach a person who already knows your setup, your printers and your people. Every call is written up, so the next one is faster.
- Localtechnicians
- Writtennotes on every call
- Plain-Englishanswers
Most Fixes Happen While You Wait
Most help-desk problems don't need a visit. With your permission we connect securely to the computer, you watch what we do, and the connection closes when we're done. Nothing is installed that you didn't agree to.
- ✓You approve every connection
- ✓You can watch the whole fix
- ✓Connection closes when we're done
Set Up In A Week
Quick Call
Fifteen minutes on how many people you have and what keeps going wrong.
Setup Visit
We note every computer, printer and account and set up secure remote access.
Your Team Gets The Number
Everyone gets one phone number and one form for every IT problem.
What Clients Get
One Number For Everything
Passwords, printers, email and Wi-Fi all go to the same help desk.
Notes On Your Setup
Every call is written up, so the next fix is faster.
Updates Handled
Security updates installed after hours and checked.
A Quarterly Check-In
What broke, what's aging and what to budget for next.
We'll Still Help Today
Send a request or call. We'll fix it by the hour, and only talk about a plan if you ask.
Help Desk Questions
How fast will someone answer?
During help-desk hours, a person usually answers the phone right away and picks up web requests within minutes. Our average time to answer is about four minutes.
What if it's after hours?
Send a request and it's first in line the next morning. Clients on a monthly plan also get an after-hours number for anything that stops the whole office.
Is remote help safe?
Yes. We only connect when you say yes, you can watch the whole time, and the connection closes when we're done.
How much does IT support cost for a small business?
Our help-desk plans start at $65 per person per month, or $110 with on-site visits included. Pay as you go is $125 an hour, billed in 15-minute steps.
Is there a contract?
No. Monthly plans run month to month and you can cancel with 30 days' notice.
Someone clicked a suspicious link. What now?
Call us right away and don't type any passwords into that computer. We'll lock the account, check the computer and tell you what happened in plain English.
Do you set up multi-factor sign-in?
Yes. We turn it on for every account and help each person get set up on their phone, so nobody gets locked out on a Monday morning.
Ask About A Plan
Not urgent? Tell us about your office and we'll set up a 15-minute call. For help right now, use the form at the top of the page or call us.
- Visit us1940 Ridgeline Commons Dr, Suite 400, Birmingham, AL 35203
- Call us(205) 555-0153
- Email ushelp@quennellit.com
- Opening hoursMon – Fri: 7:00 AM – 7:00 PM, Sat – Sun: Closed