Flat-Rate Managed IT Services in Jacksonville, FL
One monthly price per person covers your help desk, security, backups and the vendor calls nobody wants to make. Local engineers, plain answers, no long contract.
What Managed IT Covers
Everything your office runs on, looked after by one team for one monthly price. You call us for all of it, and we deal with the vendors.
Not sure what you need? The free assessment walks through your setup and tells you what we'd change and what it would cost.
IT People Who Know Your Office
Wexbridge started as two engineers fixing networks for medical and law offices on the Southside. We still work the same way: a small team in Jacksonville, a named engineer who knows your office, and notes on every setup so nobody starts from zero when you call. We don't sell you hardware you don't need or lock you into a three-year contract. If we stop being worth it, you can leave with 30 days' notice and we'll hand everything over cleanly.
- ✓A named engineer for your office
- ✓Every setup documented
- ✓30 days' notice to leave, no penalty
Which Kind Of IT Support Fits Your Office
Pay As You Go
You call someone when something breaks and pay by the hour. Cheap in a quiet month, expensive in a bad one, and nobody is watching between calls.
Managed IT
One monthly price per person. We watch your computers, network and backups every day and fix most problems before they stop work.
Which Fits You
Under five people and rarely stuck? Hourly support may cost you less, and we'll say so. Once downtime costs you real money, a monthly plan usually wins.
Plans Priced Per Person
Month-to-month, billed per user. New computers, servers and one-time projects are quoted separately before any work starts.
Essentials
Per user, per month. Help when you need it and the basics kept safe.
- Unlimited remote help desk
- Security updates and antivirus
- Nightly cloud backup
- Microsoft 365 or Google admin
Complete
Per user, per month. Our most chosen plan for offices that can't afford a slow day.
- Everything in Essentials
- On-site visits included
- Network and Wi-Fi monitoring
- Vendor management
- Quarterly IT review
Complete + Security
Per user, per month. For offices that handle patient, client or payment data.
- Everything in Complete
- Phishing training for staff
- Around-the-clock threat monitoring
- Help with insurance security forms
Your First 30 Days
Free Assessment
An engineer looks at your computers, network, accounts and backups, on site or remotely, and writes down what they find.
Plan & Price
You get a plain-English plan, a monthly price per person and a list of anything urgent. No pressure to sign.
Onboarding
We take over from your old provider, set up monitoring and backups, and document every password and device.
Ongoing Care
Your team calls one number. Every quarter we sit down with you to review what broke, what's aging and what's next.
How Fast We Respond
Urgent: 15 Minutes
Nobody can work, a server is down or you think you've been hacked. An engineer calls you back within 15 minutes, day or night.
Normal: 2 Hours
One person is stuck or something is acting up. We start on it within two business hours.
Planned: Next Day
New hires, desk moves and setup changes. Tell us a day ahead and it's ready when they walk in.
Systems Down Right Now?
Urgent calls reach an engineer within 15 minutes, day or night, even if you're not a client yet.
Security That Doesn't Slow Your Team Down
Many break-ins at small offices start with a stolen password or a convincing fake email, not a movie-style hack. So every plan starts with the basics done properly: multi-factor sign-in on every account, updates installed for you, email filtered before it lands, and backups we test by actually restoring them.
- ✓Multi-factor sign-in on every account
- ✓Updates installed after hours
- ✓Backups test-restored every quarter
Before You Switch IT Providers
How much do managed IT services cost?
Our plans start at $95 per user per month for Essentials and $145 for Complete, our most chosen plan. The price depends on how many people and computers you have and how much on-site help you need. The free assessment ends with an exact monthly number.
Do I have to sign a long contract?
No. Plans are month-to-month. If you want to leave, give us 30 days' notice and we'll hand over every password, document and backup to you or your next provider.
What isn't included in the monthly price?
New hardware, software licenses and one-time projects like an office move or a new server. We quote those separately and in writing before any work starts.
We already have an IT person. Can you work with them?
Yes. Many offices keep their in-house person for day-to-day questions and use us for security, backups, after-hours coverage and the bigger projects.
Do you come on site?
Yes. Most problems are fixed remotely in minutes, but when something needs hands on it, an engineer drives over. On-site visits are included in the Complete plans.
What areas do you cover?
Jacksonville and the surrounding area, including the Southside, San Marco, Riverside, Mandarin, the Beaches and Orange Park.
Book Your Free IT Assessment
Tell us a little about your office. An engineer will call within one business day to set up a time.
- Visit us1180 Palmetto Landing Dr, Suite 210, Jacksonville, FL 32256
- Call us(904) 555-0142
- Email ushello@wexbridgeit.com
- Opening hoursMon – Fri: 7:00 AM – 7:00 PM, Sat – Sun: Closed