Ecommerce Virtual Assistant
Book A Discovery CallPlans
Priced by hours, not by order volume — a busy December should not come with a bigger invoice.
Channel fees, shipping software and listing tools stay on your account and are billed at cost. We do not resell anything.
Running Someone Else's Store Properly
We Learn Your Rules First
Refund thresholds, who gets a replacement, when to escalate, what a listing must contain. Written down in week one and followed after that.
We Work In Your Accounts
Your store platform, your channels, your help desk — through access you grant and revoke. Nothing routes through us.
We Flag, You Decide
Anything outside the agreed limits comes to you as a decision with a recommendation, not as a forwarded email.
You Get One Weekly Sheet
Not a dashboard login you will never open. One page per channel, Friday morning, with the exceptions called out.
Tell Us Where The Store Leaks
Usually it is returns, or a channel nobody has looked at since launch. We will tell you what we would take first and what it would cost.
Two Weeks To Hands Off
Audit
We read a month of your support inbox and your returns. You get the findings whether or not you hire us.
Rules
Refunds, replacements, escalation and listing standards agreed and written into a playbook you own.
Shadow
We draft every reply for approval for one week. By day five the approvals are a formality.
Run
Daily coverage six days a week, weekly reporting, and a monthly call about what the numbers changed.
No Extras On The Invoice
A named lead and a named backup
Both trained on your playbook. Saturday cover is never a stranger.
Two-hour reply target
Measured and reported, not promised. Misses show up in the weekly sheet.
Your playbook, yours to keep
Written by us, owned by you, handed over if we ever part company.
Peak planned in advance
We scope November in September. Nobody enjoys recruiting temps in October.
No revenue share
We charge for hours. We do not take a percentage of your sales, ever.
What Changed After A Quarter
Saturday used to be the day I answered four hundred messages. Now it is the day I do nothing, and the replies still go out in two hours.
They caught a supplier who had quietly raised unit cost eleven percent across forty lines. That one report paid for the year.
Our listings are finally consistent — same photo rules, same title structure, same specs. Search results went up without us spending a cent on ads.
Before You Book
Which platforms and marketplaces do you work in?
Whatever you already sell on. The work is the same shape everywhere — listings, orders, returns, messages — and part of the audit is telling you which channel is not worth the hours.
Do you pack and ship?
No. We are the screen work: listings, orders, exceptions, messages, suppliers and reporting. If you need a fulfilment partner we will tell you what to look for.
Can you handle Saturday?
Yes — six days a week is standard, because a weekend of unanswered pre-sale questions is where small stores lose the most orders. Sunday is off.
Who owns the customer relationship?
You do. We reply from your help desk with your store's name, working to your rules. We never contact your customers from our own address.
What happens at peak?
Extra hours are agreed in September and priced then. We would rather turn down a December than take one we cannot staff properly.
Is there a contract?
Monthly, thirty days' notice, and the playbook goes with you. Peak-season cover is a fixed scope with its own dates.
Small Stores With Real Volume
Single-brand stores
One catalog, several channels, and an owner who has become the customer service department by accident.
Multi-channel sellers
The same products in three places with three sets of rules, and no single view of what each one actually earns.
Makers scaling up
Where production is the constraint and admin is quietly eating the hours that should be going into making.
Seasonal businesses
Stores with a violent Q4 that need cover for ten weeks rather than a permanent hire.
What We Will Tell You On The Call
Your Returns Rate Is The Number
Most stores watch revenue and ignore refunds. The channel with the best revenue is often the worst one once returns are counted.
Listings Beat Ads For Small Catalogs
Fixing forty inconsistent listings usually moves more than the same money spent on advertising. We will say so even though ads are not our work.
Some Channels Are Not Worth It
If a marketplace costs more in hours and fees than it returns, closing it is the recommendation, even though it means fewer hours for us.
A Month Of Your Inbox, Read Properly
Free, takes us about two hours, and you get the findings whether or not you go ahead.