US-Based Virtual Assistant
A trained assistant, your systems documented as they are handed over, and one weekly report showing exactly what moved. No agency layer, no offshore night shift, no surprise invoice.
What We Take On
Five lanes. Most clients start with one and add a second within a quarter.
Every lane is delivered by one named assistant with a named backup — not a pool.
Support That Leaves Something Behind
Most assistance disappears when the assistant does. Ours is designed not to.
Every task gets written down
The first time we do something, we document it. You keep the document whether or not you keep us.
One assistant, one named backup
You meet both. The backup runs the same checklists, so holidays and sick days are uneventful.
Access you control
Logins live in your password manager. Revoking us takes ten seconds and does not require a conversation.
A weekly report you actually read
One page: what moved, what is blocked, what needs a decision from you. Sent Friday morning.
Hours that overlap yours
Mountain time covers the East Coast morning and the West Coast afternoon — no overnight handoff, no next-day replies.
No minimum term
Month to month from the first day. Nobody has ever needed a contract to keep us honest.
From Handover To Hands Off
Week One — Map
We sit with your week and list every recurring task, who touches it and what it costs you in time. You approve what moves.
Week Two — Document
Each task becomes a checklist with logins, exceptions and a definition of done. You review them before anything goes live.
Week Three — Shadow
We do the work, you approve the output. Corrections go straight back into the checklist rather than into someone's memory.
Week Four — Run
The lane is ours. You get the Friday report and a fifteen-minute call if you want one.
See What Your First Lane Would Be
Bring your calendar and your inbox. We will tell you which lane to hand over first, and what it would cost.
Hours, Not Headcount
All plans include documentation, the named backup and the weekly report. Hours pool across the month.
Starter — 15 hrs/mo · $690
One lane, three mornings a week. The right size for a founder who needs their calendar and inbox back and nothing else yet.
Core — 30 hrs/mo · $1,320
Two lanes, daily coverage, the Friday report and a standing Monday call. Where most clients settle.
Embedded — 60 hrs/mo · $2,490
Three or more lanes, effectively a part-time operations hire, with quarterly process reviews.
Overflow — $52/hr
No commitment, billed in fifteen-minute blocks, for teams with a spiky month rather than a standing need.
What We Will Not Do
Pretend To Be You
We sign our own name. Clients who ask for ghost-written personal messages from a founder's account are politely declined.
Take Bookkeeping
We will chase an invoice and file a receipt. Reconciling your books is a bookkeeper's job and we will tell you so.
Work Without Documentation
If a task cannot be written down, it usually means it has not been decided yet. We will help you decide it first.
Founders, Operators And Small Teams
Software and online businesses
Support inboxes, onboarding sequences, renewal chases and the reporting nobody has time to pull.
Professional firms
Diary management across partners, client paperwork, and the follow-up that turns a proposal into a signature.
Product and supply businesses
Supplier chasing, order exceptions, returns and a weekly stock and margin sheet.
Before You Book
Is my assistant based in the US?
Yes. Everyone at Northquill works from the US, mostly Mountain and Central time. That is why our hours overlap yours, and it is also why we are not the cheapest option.
Do I get the same person every week?
Yes, plus a named backup who runs the same checklists. You meet both during onboarding, so the backup is never a stranger.
What if I need to stop?
Month to month, thirty days' notice, and you keep every checklist and document we wrote. There is no exit fee and no clawback.
Which tools do you work in?
Yours. We work inside your email, calendar, help desk, project tool and invoicing software. We do not resell software and we do not require you to move.
How do you handle passwords?
Through a password manager you own and invite us to. We never hold a copy, and you can revoke access yourself at any time.
Can you cover evenings or weekends?
Not as standard. Our hours are Monday to Friday, 7am to 4pm Mountain. If you need genuine round-the-clock cover, a shift-based provider will serve you better and we will say so on the call.
Start With One Lane
Fifteen hours a month, one lane, month to month. Small enough to try, big enough to notice.
Book A Discovery Call
Tell us which lane hurts most and pick a day. Thirty minutes, and you will leave with a recommendation whether or not you hire us.